First, let me just say, I didn’t expect to win much if anything at all so I won’t complain about losing any money.

This situation makes me think that Diamond players are not special in any manner and no different than a regular Gold member (despite all the money it takes to achieve this level).Īlthough I enjoy playing at IN Grand Casino, because of this terrible/unacceptable experience, it will cause me to play at other casino's where I will be treated in a better manner. This is an extremely unfair business practice and I've never been treated so poorly at any other casino (as an Elite / Diamond player). :-|Īfterwards, the Reward's Center agent stated that she would contact the host team to see if they can help me.Ībout 5-10 minutes later, a Host member came up and provided me with a Sidewalk Cafe food comp. I also asked the Reward's Center agent when did that become a requirement for me to lose in order to receive a food comp (especially after all thousands of dollars that I had been losing on a regular basis at IN Grand Casino). I was completely baffled by being denied a food comp because I wasn't losing that day! I was very frustrated by this very unfair matter. Then, I immediately asked her 'If I am understanding you correctly, I have to be losing in order to receive a food comp at this casino?' Reward's Center agent nodded her head 'yes.'

I asked to receive a small $20 food comp to the Sidewalk Cafe and I was told by Reward's Center agent that because I was up for the day (winning a couple hundred dollars), that she couldn't provide me with a food comp. Unfortunately, I had a very unpleasant experience during my visit.

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